2 edition of effect of service quality and customer satisfaction on future purchase intentions in selected Hong Kong department stores found in the catalog.
effect of service quality and customer satisfaction on future purchase intentions in selected Hong Kong department stores
Chi Szu Margaret Lim
Written in English
Thesis (M.B.A.) - University of Surrey, 1996.
|Statement||Chi Szu Margaret Lim.|
|Contributions||University of Surrey. Surrey European Management School.|
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